api:helpcenter:case:id:comment
Table of Contents
API : HelpCenter Case Comment
Introduction
Adds a comment (Message meant only for intern use between supporters) to a help center case.
Request
| URL | https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID/comment | ||
|---|---|---|---|
| Method | POST | ||
| Access level | RESELLER, RESELLER_ADMIN or ADMIN | ||
| Params | conversationId | String | ConversationId of the case the comment shall be attached to |
| Body | comment | String | Message to add as comment |
| actionNeeded | Boolean | Sets if action is need by supporters on case | |
Request body example
{ comment: 'Jeg har haft telefonisk kontakt med kunden i dag om X, og er ved at undersøge nærmere.', actionNeeded: true }
Response
| JSON object | |
|---|---|
| success | true |
Response example
{ success: true }
Errors
| Error code | Message | Description |
|---|---|---|
| 403 | access_denied | Insufficient access level |
| 404 | case | Case not found |
| 404 | comment | Comment is missing |
| 404 | employeeId | EmployeeId not found |
| 422 | comment | Comment is too short |
| 500 | internal_error | <Unspecified> |
api/helpcenter/case/id/comment.txt · Last modified: 2025/02/13 21:33 by Per Møller