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api:helpcenter:case:id:comment

API : HelpCenter Case Comment

Introduction

Adds a comment (Message meant only for intern use between supporters) to a help center case.

Request

URL https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID/comment
Method POST
Access level RESELLER, RESELLER_ADMIN or ADMIN
Params conversationId String ConversationId of the case the comment shall be attached to
Body comment String Message to add as comment
actionNeeded Boolean Sets if action is need by supporters on case

Request body example

{
   comment: 'Jeg har haft telefonisk kontakt med kunden i dag om X, og er ved at undersøge nærmere.',
   actionNeeded: true
}

Response

JSON object
success true

Response example

{
  success: true
}

Errors

Error code Message Description
403 access_denied Insufficient access level
404 case Case not found
404 comment Comment is missing
404 employeeId EmployeeId not found
422 comment Comment is too short
500 internal_error <Unspecified>
api/helpcenter/case/id/comment.txt · Last modified: 2025/02/13 21:33 by Per Møller

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