api:helpcenter:case:reply
Table of Contents
API : HelpCenter Case Reply
Introduction
Sends a reply to an email via HelpCenter.
Request
| URL | https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID/reply | ||
|---|---|---|---|
| Method | POST | ||
| Access Level | RESELLER, RESELLER_ADMIN OR ADMIN | ||
| Params | conversationId | String | conversationId of the case the reply shall be attached to |
| Body | emailReply | String | Message to send by email |
| actionNeeded | Boolean | Sets if action is need by supporters on case | |
Request body example
{ emailReply: 'Hej, tak for din mail. Vi vender tilbage snarest', actionNeeded: true }
Response
| JSON object | |
|---|---|
| success | true |
Response example
{ success: true }
Errors
| Error code | Message | Description |
|---|---|---|
| 403 | access_denied | Insufficient access level |
| 404 | case | Case not found |
| 422 | actionNeeded | Invalid action needed |
| 500 | internal_error | <Unspecified error> |
api/helpcenter/case/reply.txt · Last modified: 2025/02/13 21:32 by Per Møller