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api:helpcenter:case:reply

API : HelpCenter Case Reply

Introduction

Sends a reply to an email via HelpCenter.

Request

URL https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID/reply
Method POST
Access Level RESELLER, RESELLER_ADMIN OR ADMIN
Params conversationId String conversationId of the case the reply shall be attached to
Body emailReply String Message to send by email
actionNeeded Boolean Sets if action is need by supporters on case

Request body example

{
   emailReply: 'Hej, tak for din mail. Vi vender tilbage snarest',
   actionNeeded: true
}

Response

JSON object
success true

Response example

{
  success: true
}

Errors

Error code Message Description
403 access_denied Insufficient access level
404 case Case not found
422 actionNeeded Invalid action needed
500 internal_error <Unspecified error>
api/helpcenter/case/reply.txt · Last modified: 2025/02/13 21:32 by Per Møller

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