API : Internet Request Create

Introduction

This request will create a request for Internet Access. It is used to ask for if a given technology/speed can be delivered at a given address and which the initiation and monthly price will be.

Request

URL	https://api.telecomx.dk/internet/request
Method	POST
Access level	MANAGER or OWNER if user belongs to the customer. RESELLER if customer belongs to the reseller or a sub reseller. RESELLER_ADMIN ADMIN.
	Property	Type	Description
Body	type	String	Type of circuit: DSL or FIBER - Defaults to DSL when omitted
	customer	Id	Id of customer, if linked to a customer - otherwise null.
	notes	String	Notes about the request. Max length of 4096.
	address	Object	Installation address
	address._id	Id	Unique ID of the address, if using existing address on customer.
	address.address	String	Road, number, floor, door
	address.zip	Number	Zip code
	address.city	String	City name
	address2	Object	Second address. For specific products. Point-to-Point connections. (FIBER only).
	address2._id	Id	Unique ID of the address, if using existing address on customer
	address2.address	String	Road, number, floor, door
	address2.zip	Number	Zip code
	address2.city	String	City name

	product	Id	Id of the product
	takeover	Boolean	True if this is a takeover (DSL only).
	takeoverCircuit	String	Name of existing circuit, if takeover (DSL only).
	takeoverCustomer	String	Customer ID/number at donor operator, if takeover (DSL only).
	ipAddresses	Number	Number of IP addresses. (1, 2, 4, 8, 16, 32) (FIBER Only)
	commitment1	Boolean	True to get an offer for a 1 year commitment (FIBER only).
	commitment2	Boolean	True to get an offer for a 2 year commitment (FIBER only).
	commitment3	Boolean	True to get an offer for a 3 year commitment (FIBER only).
	reference	String	A reference id/name/customer.
	notify	Array	List of id's of employees to notify by e-mail when request has been answered. When empty or omitted, the creating employee is subscribed automatically.
	startDate	Date	[optional] Desired date for delivery of the Internet Access account, omit for as soon as possible.
	installCallNumber	String	Number that technician will call 30 minutes before arriving to install the service.
	installCallName	String	Name of contact to call.
	installTime	String	Wanted time of delivery Valid values 7_30_TO_16, 7_30_TO_12, 12_TO_16

Query examples

{
  "type": "FIBER",
  "customer": "650000000000000000000002",
  "address": {
    "address": "Eksempelvej 20A, 3. th.",
    "zip": 2605,
    "city": "Brøndby"
  },
  "product": "650000000000000000000005",
  "commitment1": true,
  "commitment2": true,
  "commitment3": false,
  "ipAddresses": 32,
  "reference": "REQ-2026-0117",
  "notify": [ "650000000000000000000006" ],
  "notes": "Main building on the right",
  "startDate": "2026-09-01T00:00:00.000Z",
  "installCallNumber": "71919999",
  "installCallName": "Hans Eksempel",
  "installTime": "7_30_TO_16"
}

Response

Property	Type	Description
_id	Id	Unique id of the request.
type	String	Type of circuit: DSL or FIBER
customer	Id	Id of customer, if linked to a customer - otherwise null.
reseller	Id	Id of reseller, if not linked to a customer, the request belongs to the reseller.
notes	String	Notes about the request
address	Object	Installation address
address._id	Id	Unique ID of the address, if using existing address on customer.
address.address	String	Road, number, floor, door
address.zip	Number	Zip code
address.city	String	City name
address2	Object	Second address. For specific products. Point-to-Point connections. (FIBER only).
address2._id	Id	Unique ID of the address, if using existing address on customer
address2.address	String	Road, number, floor, door
address2.zip	Number	Zip code
address2.city	String	City name

product	Id	Id of the product
takeover	Boolean	True if this is a takeover (DSL only).
takeoverCircuit	String	Name of existing circuit, if takeover (DSL only).
takeoverCustomer	String	Customer ID/number at donor operator, if takeover (DSL only).
ipAddresses	Number	Number of IP addresses. (1, 2, 4, 8, 16, 32) (FIBER Only)
commitment1	Boolean	True to get an offer for a 1 year commitment (FIBER only).
commitment2	Boolean	True to get an offer for a 2 year commitment (FIBER only).
commitment3	Boolean	True to get an offer for a 3 year commitment (FIBER only).
reference	String	A reference id/name/customer.
notify	Array	List of employees to notify by e-mail when request has been answered.
notify[]._id	Id	Id of employee.
notify[].name	String	Name of employee.
startDate	Date	[optional] Desired date for delivery of the Internet Access account, omit for as soon as possible.
installCallNumber	String	Number that technician will call 30 minutes before arriving to install the service.
installCallName	String	Name of contact to call.
installTime	String	Wanted time of delivery Valid values 7_30_TO_16, 7_30_TO_12, 12_TO_16
offers	Array	List of offers - always empty on a newly created request.
created	Date	Date and time when the request was created.
createdBy	Id	Id of employee who created the request.
answered	Date	Date and time when the request was answered (offers expires 30 days after this date).

Note that properties holding no value may be omitted from the object.

Example

{
  "_id": "650000000000000000000001",
  "type": "FIBER",
  "customer": "650000000000000000000002",
  "reseller": "650000000000000000000003",
  "notes": "Main building on the right",
  "address": {
    "address": "Eksempelvej 20A, 3. th.",
    "zip": 2605,
    "city": "Brøndby"
  },
  "address2": null,
  "product": "650000000000000000000005",
  "ipAddresses": 32,
  "commitment1": true,
  "commitment2": true,
  "commitment3": false,
  "reference": "REQ-2026-0117",
  "notify": [ { "_id": "650000000000000000000006", "name": "Hans Eksempel" } ],
  "startDate": "2026-09-01T00:00:00.000Z",
  "installCallNumber": "71919999",
  "installCallName": "Hans Eksempel",
  "installTime": "7_30_TO_16",
  "offers": [],
  "created": "2026-08-06T10:00:00.000Z",
  "createdBy": "650000000000000000000006"
}

Errors

Error code	Message	Description
404	product	Product is missing
404	address.address	Address is missing
404	address.zip	Zip code is missing
404	address.city	City is missing
404	address._id	Address not found
404	address2._id	Address not found
404	notify[]	Recipient not found
422	type	Value is not one of the permitted values.
422	notes	Invalid length. At most 4096 is required.
422	address.zip	Zip code must be 4 digits
422	product	Product is not valid for customer
422	product	Product not found
422	takeoverCircuit	Circuit is required for takeover
422	takeoverCustomer	Customer id is required for takeover
422	ipAddresses	IP address is required and must be 1,2,4,8,16 or 32
422	startDate	Date must be between 1 month ago and 6 months into the future
422	multiple	Multiple validation errors - the individual errors are in the inner array
403	access_denied	Insufficient access level
500	internal_error	<Unspecified>

WIKI

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