API : Internet Request Get

Introduction

This request will return a single Internet requests. Internet requests is the customer or reseller asking if a given speed and technology can be delivered at a given address.

Request

URL	https://api.telecomx.dk/internet/request/:id
Method	GET
Access level	VIEWER, MANAGER or OWNER if user belongs to the customer. RESELLER if customer belongs to the reseller or a sub reseller. RESELLER_ADMIN ADMIN.
Params	:id	Id of the Internet Request to return.

Query examples

https://api.telecomx.dk/internet/request/1234567890ABCDEF12345678

Response

Property	Type	Description
_id	Id	Unique id of the request.
type	String	Type of circuit: DSL or FIBER
customer	Id	Id of customer, if linked to a customer - otherwise null.
reseller	Id	Id of the reseller that owns the request.
notes	String	Notes about the request.
address	Object	Installation address
address._id	Id	Unique ID of the address, if using existing address on customer.
address.address	String	Road, number, floor, door
address.zip	Number	Zip code
address.city	String	City name
address2	Object	Second address. For specific products. Point-to-Point connections. (FIBER only).
address2._id	Id	Unique ID of the address, if using existing address on customer
address2.address	String	Road, number, floor, door
address2.zip	Number	Zip code
address2.city	String	City name

product	Id	Id of the product
takeover	Boolean	True if this is a takeover (DSL only).
takeoverCircuit	String	Name of existing circuit, if takeover (DSL only).
takeoverCustomer	String	Customer ID/number at donor operator, if takeover (DSL only).
ipAddresses	Number	Number of IP addresses. (1, 2, 4, 8, 16, 32) (FIBER Only)
commitment1	Boolean	True to get an offer for a 1 year commitment (FIBER only).
commitment2	Boolean	True to get an offer for a 2 year commitment (FIBER only).
commitment3	Boolean	True to get an offer for a 3 year commitment (FIBER only).
reference	String	A reference id/name/customer.
notify	Array	List of employees to notify by e-mail when request has been answered.
notify[]._id	Id	Id of employee.
notify[].name	String	Name of employee.
startDate	Date	[optional] Desired date for delivery of the Internet Access account, omit for as soon as possible.
installCallNumber	String	Number that technician will call 30 minutes before arriving to install the service.
installCallName	String	Name of contact to call.
installTime	String	Wanted time of delivery Valid values 7_30_TO_16, 7_30_TO_12. 12_TO_16
offers	Array	List of offered solutions
offers[]._id	Id	Unique id of the offer.
offers[].product	Id	Product offered - describes speed and technology.
offers[].initiationFeeProduct	Id	Id of the product used for initiation
offers[].initiationCost	Number	Initiation price for TCX (FIBER only, RESELLER_ADMIN/ADMIN only).
offers[].initiationWholesale	Number	Initiation price for reseller (FIBER only, RESELLER/RESELLER_ADMIN/ADMIN only).
offers[].initiationCustomer	Number	Initiation price for customer (FIBER only).
offers[].monthlyCost	Number	Price pr. month for TCX (FIBER only, RESELLER_ADMIN/ADMIN only).
offers[].monthlyWholesale	Number	Price pr. month for reseller (FIBER only, RESELLER/RESELLER_ADMIN/ADMIN only).
offers[].monthlyCustomer	Number	Price pr. month for customer (FIBER only).
offers[].commitment	Number	Number of months before the account can be cancelled.
offers[].providerName	String	Name of the provider (RESELLER_ADMIN/ADMIN only).
offers[].providerOfferId	String	Id of the providers offer (RESELLER_ADMIN/ADMIN only).
offers[].notes	String	Notes from the reseller about this offer (max 1024 characters).
created	Date	Date and time when the request was created.
createdBy	Id	Id of employee who created the request.
answered	Date	Date and time when the request was answered (offers expires 30 days after this date).

Note that properties holding no value may be omitted from the object.

Example

{
  "_id": "650000000000000000000001",
  "type": "FIBER",
  "customer": "650000000000000000000002",
  "reseller": "650000000000000000000003",
  "notes": "In stairwell behind the door",
  "address": {
    "_id": "650000000000000000000004",
    "address": "Eksempelvej 20A, 3. th.",
    "zip": 2605,
    "city": "Brøndby"
  },
  "address2": null,
  "product": "650000000000000000000005",
  "ipAddresses": 8,
  "commitment1": true,
  "commitment2": true,
  "commitment3": true,
  "reference": "REQ-2026-0117",
  "notify": [ { "_id": "650000000000000000000006", "name": "Hans Eksempel" } ],
  "startDate": "2026-09-01T00:00:00.000Z",
  "installCallNumber": "71919999",
  "installCallName": "Hans Eksempel",
  "installTime": "7_30_TO_12",
  "offers": [
    {
      "_id": "650000000000000000000009",
      "product": "650000000000000000000010",
      "initiationFeeProduct": "650000000000000000000011",
      "initiationCost": 1000,
      "initiationWholesale": 2000,
      "initiationCustomer": 3000,
      "monthlyCost": 500,
      "monthlyWholesale": 600,
      "monthlyCustomer": 700,
      "commitment": 36,
      "providerName": "Eksempel Fiber A/S",
      "providerOfferId": "4656367R",
      "notes": ""
    }
  ],
  "created": "2026-08-01T00:00:00.000Z",
  "createdBy": "650000000000000000000006",
  "answered": "2026-08-02T12:00:00.000Z"
}

Errors

Error code	Message	Description
403	access_denied	Insufficient access level
404	not_found	Internet request not found
500	internal_error	<Unspecified>

WIKI

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