A voicemail to e-mail item is a shared answering machine in the dialplan. The caller hears the item's startAudio (if set) followed by a beep, and leaves a message of up to 5 minutes - # or 10 seconds of silence ends it. When the message has been left, the call ends. The message is e-mailed to the item's emails with the message attached as MP3. A message of 1 second or less is not sent.

Nothing is kept: no voicemail is stored, and the message is deleted as soon as the e-mail has been sent. So the e-mail is the only copy of the message. Use it where messages shall go to a shared mailbox, without creating an employee and an extension to own a voicemail box.

With transcribe the message can also be transcribed (TRANSCRIBE), or transcribed and summarized by AI (TRANSCRIBE_AND_SUMMARIZE). The e-mail then holds the transcription and the AI summary with calendar events (also attached as .ics files) and a warning when the content is confidential or sensitive. This is paid from the customer's AI allowance. When the allowance is used up, or the transcription fails, the e-mail is sent anyway - without the transcription or summary, and saying why. The e-mail and the summary are written in English when the PBX default language is English, otherwise in Danish. The e-mail is the message template voicemailToEmail, see Message templates.

An item without e-mail addresses - e.g. one just created in the visual dialplan editor - rejects calls until an address is set.